FAQ
Which tools are free vs. Pro in PDF Go?
Annotating, drawing, signing, and most of Edit are free. Merge PDF and Set Password (in Tools), plus the Insert editor tool, are Pro features.
Does PDF Go work offline?
Yes — viewing, annotating, signing, and editing all work fully offline. Files can also sync via iCloud when you're back online.
How do I request a feature or report a bug?
- Go to the report page.
- Fill in the form and send it.
- I will respond via email.
How do I remove ads in the app?
- Ads are only shown to non-Pro users.
- To disable ads, purchase a subscription or a one-time Pro upgrade if the app offers one.
How do I cancel a subscription?
On iOS/iPadOS/macOS:
- Settings → your name → Subscriptions, then select the subscription to cancel.
- Or go directly to Apple Subscriptions.
On Android:
- Play Store → your profile → Payments & subscriptions → Subscriptions.
- Or go directly to Play Store Subscriptions.
How do I uninstall the app?
On iOS/iPadOS/macOS:
- Hold the app icon on your home screen and tap the delete icon.
- Or go to Settings → General → iPhone Storage, select the app, and tap Delete App.
On Android:
- Hold the app icon and drag it to the uninstall icon.
- Or go to Settings → Apps, select the app, and tap Uninstall.
Disclaimer: if your data isn't saved to the cloud, it will be lost — data is stored locally on your device.
What should I do if the app stopped working?
Some basic troubleshooting steps:
Restart the device (no data lost):
- Hold the power button and slide to power off.
- Wait 10 seconds, then turn it back on.
Clear cache or reinstall (data will be lost — back it up first):
- On Android: Settings → Apps → select the app → Clear cache / Clear data.
- On iOS/iPadOS/macOS: delete the app and reinstall it from the App Store.
How do I restore purchases?
- Open the app and go to Settings.
- Tap Restore Purchases.
How do I update the app?
- Open the App Store or Play Store.
- Go to the updates section.
- Find the app and tap "Update".
How do I change the app language?
- Open the app and go to Settings.
- Select "Language".
- Choose your preferred language from the list.
How do I enable notifications?
- Open the app and go to Settings.
- Select "Notifications".
- Toggle the switch to enable them.
Do you offer a discount?
Not at this moment.
How often are updates released?
Roughly every 2-3 weeks, depending on the app.